V"x(aL|i4c#\rFXX~lle4|Q;M What You Bring to the Role. Tuchman continues, "I'm more excited than ever about our business. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. When it comes to your customers, only the best technology will do. 0000028000 00000 n 0000120061 00000 n You don't need to rip and replace to get your CX technology stack humming. The people, processes, and platforms to optimize your contact center. We make it a point to make sure all our employees feel valued and . 0000002042 00000 n 0000163192 00000 n Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. 0000005364 00000 n Our TTEC work from home team has 41 preferred residency states. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. It operates through two segments: TTEC Digital and TTEC Engage. H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more CE1Q 0000001601 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. _W+ The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. 0000041483 00000 n Get the agile tools to transform your total experienceone stage at a time. READ THE CASE STUDY. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. 0000000016 00000 n Learn what we've learned from a resource 0000003270 00000 n Make them. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000001643 00000 n "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? To learn more visit us athttps://www.ttec.com. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. One that tells you what is happening in the present. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. library that's as agile as we are. The best partners. 0000074192 00000 n Native CDP and native omnichannel together in one platform. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. 0000125548 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. Locations. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000009179 00000 n journeys, 5 digital transformation 0000010434 00000 n You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. a great experience to their customers, build customer loyalty, and grow their business. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. "I am . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. 0000194601 00000 n . Bringing smiles is what we do at TTEC for you and the customer. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Learn what we've learned from a resource A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. Find and engage customers across all channels. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. And that is a smart move. journeys, 5 digital transformation Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ services that improve customer satisfaction 0000043061 00000 n Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Digital CX Jump-Start. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. It operates through two segments: TTEC Digital and TTEC Engage. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 0000022600 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Your customer's journey, guided by technology. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . hb``Pf``AX8> 9K?0bF On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. library that's as agile as weare. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. And deliver CX at scale. Consumers choose where, when and how they interact with you. Understand your customers on a deeperlevel. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Elevated. 0000002238 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! 0000003710 00000 n My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. %PDF-1.4 % TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Yes, it is possible. 0000119471 00000 n Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. We help you design, build, operate, and. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. To learn more visit us at https://www.ttec.com. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000034260 00000 n Get the agile tools to transform your total experienceone stage at a time. r\a W+ Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000012659 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Omnichannel, CRM, Automation, AI, we have them all. 0000116240 00000 n 28 0 obj <> endobj xref 0000017236 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. It also provides tolling and transportation. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000194296 00000 n H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- What are two TTEC engage products? from 8 AM - 9 PM ET. Improve your business performance in any economic environment with our rightshoring and automation approach. We make it a point to make sure all our employees feel valued and . We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Business transformation begins with innovative customer experience strategy and insights. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The result is a dizzying array of challenges for companies and government entities alike. 0000006957 00000 n The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000009833 00000 n U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream 0000006368 00000 n We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. base with new products and services 4. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0000194335 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. And disconnected customer experiences create unhappy customers. This site uses cookies and by using the site, you are consenting to this. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Our industry specific CX solutions can help. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. About Us. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 6 Reasons to consider nearshoring now GET THE GUIDE. ", Marty Deghetto will retire from TTEC on November 2, 2020. Operating Income was $48.7 Million or 7.4 Percent of Revenue. 0000003537 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000031554 00000 n practices and strategy, Want to reach more customers? What You'll Be Doing . About Us. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. It operates through two segments: TTEC Digital and TTEC Engage. Find and engage customers across all channels to accelerate growth. Exceptional customer experiences start here. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Empower your employees with the right training and tools to deliver amazing customer experiences. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Learn why we use cookies and how to manage your settings. 0000007344 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000009592 00000 n from 8 AM - 9 PM ET. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. from 8 AM - 9 PM ET. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. The best outcomes. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000008880 00000 n 0000008011 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0000007921 00000 n Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO 0000121522 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Customer experiences, from marketing to sales and service, are now reflections of the brand. 0000005417 00000 n 0000156137 00000 n TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We combine leading technology partnerships and the CX expertise to enable your success. Learn why we use cookies and how to manage your settings. Clarabridge Engage is now Qualtrics Connect. TTEC is proud to be an equal opportunity employer. From data to insight, and insight to business value. H\n0y ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Reduce cost and improve CX with recommendations from your front-line employees. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000121691 00000 n Not only will . hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000008977 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Forward-thinking companies view customer experience transformation as an investment in the future of their business. I have undertaken formal Genesys training on both products. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Please indicate that you are willing to receive marketing communications. 0000009072 00000 n 0000004300 00000 n Get better 0000024733 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Disconnected systems create disconnected customer experiences. 0000050107 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks.