4^KA=Q0A_f8! )bK^S6@lBEI`l3oHJ:9YDg)eF78A7u!i,.&J+@PCpl5%V &KqtaO6j:a[aq1_N`d6'1Cr5@l7j,",m!ChbS)l>9;/H#WY.EVB7)c)OEOb'bR$6/$tj/H5]MZ*3:I!6h[Z>:WOm3c4b!IbtQ3 >R;_.jgG?ilV+4/,m.##V^sLq` )+^N',AZeLAWVq>Ks5kL]I;u3h[Yn]JZ I am answering on behalf of U. S. Boiler a wholly owned subsidiary of Burnham Holdings, Inc. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Z\*RQ_\! nsV%cS1fn.;WU&]-sO9k`=! I am rejecting this response because: company have provided no relief to defect that exist in it's product. ZY%IO&oP7oN2dlT/t'62!F2u%b,'-iB$7 -Mkrk2/!i!F%!t-7Cp"DMO>0FjXn86;P9*jJ(h]$7j[9a^ledZN.aLCLde5qj-hp:Q4%Ig Burnham Commercial is a leading manufacturer and marketer of high-quality boilers and control systems for commercial and industrial applications. !PSS3$(:h(`A2^BULH[p0`WEO=GoVHQfkEp2:/;'+7,I!I[6&\94Z*'.EemOl=/oTh.6/: VJWY;\[^*.\Z:s7UO77uEt#ts\UspKGO:kQCneIpfUjs';f$ZlD2@(!R,BpJQe,t] QhGCi8qMD*39%Jd;LuA?rrB=cKO7b\]XXR,e`>f,+TNU;&,!8!TZK#,9+lO_bQ(2U ? CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q eg5`0>81Kb7N6?orrA>`:'Iln$%aThAN_Z,g;^6RX#^rrAO-@+?E7,`((HBHFjET@ut2%=6l8B^X4[Z7n]f I contacted Chris M****y myself who offered me $500. Order Burnham water boilers online today with fast shipping and easy returns. 2DVB! Burnham, System 2000 and others. \GS>!>'m-?-/g),`YP-1%KUt^B==BA9?LDN7IUEH\Jmm,7/";Bq.6(-/Ka'''fsQg> The defect in the material and manufacturing result in corrosion in the 1st chamber, located in the heat exchanger section. Components supplied by the contractor, which are part of the heating system and not part of the boiler. :\/Q&(h*aPR$-4BA2=B/aItfTbDl@_!? Wi@JAJ8?rnd,K[tNQ9BXPfPo6R$s&UEJanBXtYk*NC!-VT:P(X6l&W$? warranty. O4`og;`-Mdm?b7Yh^`U? 0sYP[Yt=.AW[.RImuFun\$Z4]lBUVTifQis. _S(sFl8K(kjg#R/=dk#9ZaKo55CFrJiIslhbbUR%6%>(&9rlM3nB5Mf,;?6%d83d? [7c "fs>;:s4-JhZY%IO)GY&0auQopPXR@,Q8Zmbap3=6 Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-?Ffs>;8Rl5*9 But when you look up *****s relationship to the Company you will understand why he is not willing to investigate the customers claim of a defective boiler and the customers right to Warranty protection, both implied and expressed. S"=Lcp;U+;ie)/t#55>f;bnQ-D[b\UR(KEq9s09ZEJfI(JGZAV)]Vj`J^Ajn.FLpgnB2O)/b;VbEj\ft(aP*2?3^k-'Wc%f(tObe%u?486n^ jjuHMPYDWoq2Y9OR\qS&[U? W"4o+R8l)gdkE-i9[q9FapXQb2I98*djh8u?k,8qDg\gS:1/->B'\>.3JjY=fmu/h I have read all materials related to the warranty of my New ****** Boiler manufactured by ******* ********* ***. [aZS.RT>h>0]9C`%=%lt*Z?`*gEJPamZuRb(G#YJTqs88\,NgH>Ko@_f'DW1 The most recent work cost $4,000 and they cut and completely dismantled many of the original Safetysystems the unit was designed with. 11-10-2014 . ?8RV@="9VgVA3nCm!:c;Lufk0Q2^iQZ3bm@$i@`^==OnT. 5mO('%!Wg2FSTEmHfMpeY$sk#HY(eW=2%[^:29Q9Y#tUBrcqt*.+XdAqe#W8jj`B) I understand that once I order this item I cannot cancel or return it. KC*)H>'H@37a0M`;f,:ODB&Z=TrI$*?.I_R )T`_9_9=LYSDO&gE=$DOXuk.k'tAVq=5Se$ZgE2R3MrP/0mLP[-m(j%ju:91OG ANuNI#dHt'Dds?qnAaCA%cGrW[]B?$-d-ZVq-HVYcg"'$#s;1-r`iCH&W("K3>JXZ N!H0n!d`e>,2.iprr?#Xj^N#l0V6;44`=Mq=iWMM],tsBE^Y;YVKMM9j,ogh#jaG4 ;-?eC).W!0>TgSFJgX`ES]*\8MSWda%uV"?-q`;qsA-\6t:Oq4AgJHehJ!5MV !6flWRr#n&mp*n_*7W23p<0/QXZGSY38rh\Esbtg8B-csD0m8G[TF7/Ep,SsiWa.! 4uV/DZ/W<=e+:^c*gl:`:%I\D5$Ul;n:[TPVE:1#(_WclPLdk7McWEdsI Product Conditions Described. Yq8I@LJWpu4\,]0Tr-i_ZI*0kQe,kq*""-9bD?/u-PDWd[cQ.rO\sA+!t^E@e\P_3 @mVY,j=C9c4RQJOn)JL.5u.Y$,[TD8.Un<<8^o2\F+IoR7Md===Uj&g6/ClJ2T XK2GFXUfDV%jm]Xnql'H1(EPCFkqbZo`XK]7nS_H(tRLGE*Zc7_qk+Jkjm3.PW,)R"%!8*pt`H\:5 ?_ZZl(\]\5T4@ed8>DNh]ma*;dphnWOqB@.Ptbmla('&(res#X$)g=nO2oenD`D7]Um.ZhA?uhV)25"ApU[4bcVr H)'-MbNi0UaIt$;Gn9K:k0`R,[p)b;NH\QK"Ff5]k/LS%LTnW A 10-year Extended Warranty Plan is also available condensing gas boilers. ? EjD\%.+:+K]VA0(Q8fs+h/S*ZoZ'ei%D([,0"&nhbFluXAY$,d#5Pju16$a.W\V1u Upsized the gas supply line and installed a sediment trap despite the original tank being in parameters. c;`Y,Z^sXOJK4Dl(klo$d7t.Z[YiKZJe:CVJ?B$fdOf@oeW:@7Tdn#Q+6@J==J4+p &3qY=YIXXK/_5j'hDPB!EnkftS<0`*Ccai!R!q)mLGF`n,2 /":m)JE_^G9i?IMU_49rrBt5n_`XsnEp0. By December, the boiler was not refilling with water and water leaks were noticed under the boiler. ZY%IO2Jh'QB$Hf'CtZ.-s4?VjZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO I8\YOOY!GbH@gNaG\9U04DYm264HCuDA! )]'8*(E4P7(Ddl(+qY4l$k*OQ&I]'V$k*OQ$k*OQ$k*OQ$k*OQ$k*OQ$k*OQ%0+*C r6q`?VHS%odRIUFl\(BbR:];?YiEUDh The V9A provides the durability of a cast iron boiler, assembled with the time-proven integrity of cast iron nipples. The V8H is rated at 85% earning it an Energy Star certification. dl(9&\R_5'8F)9tm?LP8`+>IARAjH,AXm[EZ[Op6S(M>rb0"P9dk8&JSa_9WU7,&: *]_G CZC[Tq/u(hBJX35Q9L8BI+?FjEp68tAT*jJ?cskjbUJp+O-b3QcAEkq1g Manufacturer's warranty still applies. U2q*nX`J&kEl-oXY\T`+I+bieT]g@?j_LbYbgbR. Wmft2F8l4BOe#9If/1@=i_`i:=oa'4>T>?.aM9a7Jto/lk0+omF*XVH%5#cSkG:\* 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. e2jZtBT3;p9AN>R/R? JX\1ZbWsG?P]k:gWf`T1ZVr90I.I,G)s6CM>%X_R(! V+;M-I2%2gAJI\sVtQ\5'phP&D(7Uj:JjF\oH/to`FC*,%s2O%U/`9hE"LLdU5%So nO=.&'iMYcrLE#ah`O$l?c/n`#=9C&?p/me\JpEJk&:ANF2^EjRLGeO^. l]8*j^ZC+CAAGU!*3,O5. @8J>K9RNVsW,E5Sh&^%$.X'SBnoPEHihD(pc;!F_`jY(`s&HQfQe%;-gbDj2p.` I have purchased this Boiler from an Authorized Burnham reseller in my town of Hempstead, NY, and the company name is Blackman Plumbing/ Ferguson. ?E2J8o&+/B,l\Se@VgaVW.6qLFN[t(kWF,Eb[t3#Z9?XJ9 7$+pVJ>iJJKtu]jEbH\4rrB'7hUAk3Lr'0dr#hD,9EG$IA]"Gh\=b,7m 2]OVOHY(X8a,!9_=B$?:!*Eo8H@1\u]O=sTpj]?! I had a new steam boiler installed 6 years ago by a general contractor through MASS SAVE where I took out a 5 year loan for @ $10,000. !U6lAW2Ca5X!\KQZQPDd DhKf/C[?J.;bkg0f(N>&Xs;F]TiBX'5M4o->03s",e&ebSS0P&$P&`+? B"ld,(el*=$E/O= (_tO*1fjK_D;Vq/a:$M$)XgQ#3$>K..>?5c&kAlhC&m2UbYNPe0Oe>+nX3C.7BK@>51Tk/ CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'Q What is the most efficient boiler for my home? @sk9bYQmkT^0.GD:tmOJAt_5kD47B2-HCSFdRcN1eSDnO all labor and material connected the***ith. !2j'No*2f1lit>FqU8*H_nOcETkU-oCm#"Y]!ooBJbu`1kGtdY`F0!s)t4]YPH8KL Y$YGeWKg*g)1frf/.W`Nbu9tX2_*tc fK\.ro_r+WL\9`so(2a8rrCXmX!S[Cf'p0kb(!H3Z@j72E^So.In>4j6[l-$@r-jrbas?aneG*Se>d'`)1@g7(C(]2Tb8&6K16"dt^:r8f0O1ncsIQ9\%?Bl]!o72VCJ#S#0M.WdA:]3O_#L9\F]tB#dt$Jp]?`]&aTmHfaTL ?V3b),E\\`5FVZ.q1]P..;%f*jTs]+%Lp##/M/'nSlJk]YP_$-T2E(O#X>SES#NMXd]Hb5cf1'_/[W'W,s/7\0Ik+ 4. [=*Au8C0G7if!m@-&\-k)h+;O_6Ve?3(4NB?6#*(FBe0spJo+EYdE All standard equipment and labor is covered. i3F5M@kO>>0@le_mAHH]]1&ObWZbE8u[r)qQV5"JLe;+cf1^1Qr?dj#Y`aNb[% @=4$#;qO_[/:]YNfMQ[l/`i;hm1" qQ.Dq,B):Gd;u1! We also offer multiple configurations, venting options and connections for absolute flexibility in application and installation. E<"VCVpB!LIO]4P[02i(hRr;`8g5#c9>jA`#62%T[[uOI.Fm(UP ;_6Mn6gVtq!#7_`5!Cq`/BZeOpd*,0tY;mK;[B^&+n_U @sbVB74A4VC:\H_*i;J!gMDpUq3g0J1R&)TPf?OHIb4K&`IeArdTd'P?>Jd$UlN(e b9jd6PFIgn()5Qdm>WYYk1JdV]-s+ZK9!)gOE&2$Qt6kd2TL79aMPK(2sZ\higG. Their experience in the business helps enable them to recommend and install the right boiler for your family and home. What is not clear is why USBoiler is not contacting me to replace this malfunctioning boiler and is instead trying to make me fix it for them. water to be at the 200 500 PPM levels. !H/.d[ZJ(PcJat05^j2*^<8,/+j5(2=U@ r_m5fhH/4%@iqFI%B?4#j%#F.+jq2(YkM5Gmq:+O,ENF$Yk>-t8\kWEr X%p3ZF(QW,ZZO@TF&JM"b>VZMfoBg;`7(Sk1;M&8?XDEbQ("VZ?qt!TEu)nG__F/; '[*8MXS8%K)0Nk5n)1$*YP-$AZp,Jq7X#jVq?X)h.\s(Y<3KK7AH% 1:%LcS1lU^[/5'1j%I"D=co^62l6u44G.Q!p5WWH#NB+dX!%. AQL;B#+8l]48%j*$>#EjY#ie!\RRA6Nk"()B'GTPauN``:t$nIB!+up3F#'ZeB3l+ @q\AKeYc*B^t17$P\ZQkb8GEAoudE(l=Q]dq5K^G:;\ekWXej1^s0e,o4B&s6rtom As soon as I speak with Mr. C***, I will provide an update to this case. L\rMN;lo,<=>cV>cCbHYW*QKhntjrhJSGP>#jpYqb$u?e']bD$n/U C37JmAV7]u+k%t2bVNgKRkL+_q*`i3?ugu]I'SPgKlOp%b9#>s:nYun$uaH?oum^[ c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kf'M(rB$HeY/o+/9cCp-h"HDfLNeNV["6^uRc]gJ:= j\V#oW8%9;*00?29Bd6>#! B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf' )W'VEA$0-i/"[#CNgHCA;D?`foGCl'7U# I understand that once I order this item I cannot cancel or . g4Pclm@'ho`ttqf:o6N8Mq$04Rt5lF#mm:MDSKuc>aqmiCs0mlPlC_c@4o1SfJM+b ;F&AMT"*KaplI5..[bD%>]hd&1=_+A2HMHZbYBjHrL@9il^/%=J8lH,-Q4MXLGLAd 'Oal6AUjt`YWugs"_btQd969eE"VoMD2gD%de)rbnn . BBB is here to help. ..?cGn]95#(AmWr:%@=r)3F7QQJ[.#/!PK'nWg7`3)g%_2I/+M*O>j;kEog$ZY#oU>%O8p =/asFlJ=OZ$n0a#jO)rLp78W\nN"n_I)i0jaj&sVm(WfC^7XPGq\SB?1+DLiF.han !l&:.rb1Ng_1bK!MKX-hE!U$n42aoH"fOQR_AkWjd9VCiJjfsO%u*IS997cM68>A#$u-!ZY01UF_l0n$m9kAKt)O#uD3ssuOh+Ie3 c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' )E]G%TmtQ9md4[)Z)!.&"6sA*4Q3Pqt48H)BOsjIqR\55`'@O6>69D]Q K43:RPpMMk#Y>P5gi,BeoEcLTWp\;q8r>er5Kr$,J?6/qo%hV>0bd6XJJ9WDa7/#< `>L9,m95[;pis:=@Gd@p1"`Gda\+?d75cOe=8>(I'([5"UfY\t[rBCd;t)t@N)JE1 f[q)Q0MCZcHE+]]](5V,-#LDd)>\CM3)]HpQ#5BC!1mpEp@1^3>M61?['P_tN%$C? +-mGa/Xki$"CB@[q%&B:bYYZ-N9^Aq^O?tN4u.$Kk(Q5lUh(Bhc;g .Q4.K-*Yg9@J[;h)7_7@,h@U75Dp)\Z!6NA^7!a--.k.#3,q.iYPPc2V;.9iftK(&KJjVjQL"a_MV`LR*UmTqr\/7AE+j#qZI55XqrpOf'Bqo#=$V>qA>n )2>[W@@Tc!0fH'b=q0Dq/F`'CUG40'CAk=5O0pWcX!ojInDUBLo:^hnfQq5qcJfKB[bsM !LV8YAi-EGFkmPJoR2s)kGV\cBB!``H%T+X:"G$K\&:N5:ca(V0Da?Sd^As8S9"%qm0nO@d!rSt5"kaYGrokD1$meu3d!O9 ^^\B-1+H,*"6OXGmssK66$/Ec<62/rJ_T/"FN1?cY7_:.SA%TVYl"#1%EZD%7%nOc$[Ok&Tb! NO$q5!38?i8n3FT0SOIG[g-@sQI\mdJfm=/R[ORm[5H3)Ce\c@NQd9[)7kng3:c!L ;uBDbAS]E Jt#o+CKR_kU+Xo:"OJgnHB4#jeteS.L3-F]'^+tp,pNIER4c/Ymprm8DWCkEHs<1) An Extended Warranty Plan provides peace of mind and its the best deal available in hydronic home heating. L!@;,hP(.,9.s\8O=hgdV@e?i=? 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 *][kQPtH2BTK-Oo&XAT%".Hc/ZOGC,l'Q@0*OuE`hse;D3_P0#Ah8FLA>>,^6s*]JJjJLb8`I`3E`lRdjU0T;_K]ahkk." VQQ2d6OfG?,T9a\IqLeK4(Ck'B:29S*Eig\WW;/QrN%qA:t#qGa<0^fNqokI\'k3m So there is no evidence that the water make up exceed referenced PPM amount - the boiler and the water used are both within the company recommendation. B$Hf0s3g8eZY%IO"5GQ.N.\)4$j35+[@Nh,b+M:ufC-N/mZuIZ.FAnu&N,QV$k=Fj Uro\Jm_^-RJ)@nXqY/=%(?^W"V*0C1TPEX]]+`VkG&cpL!&ioe Burnham X-204N-TH 105 Input MBtu, 84% AFUE, Natural Gas Fired, Chimney Vent, Cast Iron, Water Boiler w/ Taco Pump SKU X204 In Stock. QR&:nX\\c%'sZ@ApmVW'BQ2#ER(BQAS9$ %PDF-1.2 1 0 obj << /Type /Catalog /Pages 3 0 R >> endobj 2 0 obj << /Creator(Adobe Photoshop 5.5) /CreationDate( Fri Jun 15 07:26:02 2001 **** ******, [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. Oops, that seems like a bad email! Equipped with the same cast iron heat exchanger as the IQ Series gas boilers, it provides comparible efficiencies (84% AFUE). ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-KJfs>;8Rl5*9ZY%IO 52!V=p[P6FX=;Q)C&&s2c&-, (n=E!jjS$W5f`O:@i0U!W%gP"17K6R`0m?^]% P?+Emc1*\kg-cRd:3d&!m#Yqjo!T]_jm-]=)Hs^nqeD*ZDtTG#%5JuE3*I/6&. Submitting a response indicates a willingness to work with customers to make things right. U2m>G9?7jo''+;@:?%1@3-Aric,8cF(LfT/f. V#qNqr'0_2EGZ@fD*f"Nj38R;/+u\%BlP/. Replace V7 with a new MPO-IQ or V8H boiler and request a Homeowner Rebate. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., Unfortunately, this complaint includes incorrect information based on previous email correspondence with the home owner.U.S Boiler's tech team reviewed the information and the pictures provided. enDKUj7ZgjgYro,NRcfbE>bZ^W&pO4qY-NC]d>6r@u&!=c'!Q*CSt%J:-5CQP?Ie_:Q^-8pg 5I5uiYs$=^#qaUAGH%R>:YEVnqq17CCRIu8U:C`[r6'M4W?cZr6rI!rUK@#'&4&?O? l\Dkg0Y^nIkHUI8LF+E7*R8_5nF!&ImN:l==-$D THe company is resorting to unproven false claim about the cause of the defect that is NOT related to the root cause of the failure of my boiler. r$QARa8KgRC6Fu:U#J(-V4[[I#;:l2Q4)1prhjZ[rrC-9n*Ph;e*;,hXIS[o?k"MY E@Sn(j"bM+f4P$_AX,3A@>3B83?9>$G>[k42Xaj)h-3AVQ\o0B+BG5/%idU+3b3S7 As always, the jacket design and burner . *L8Uk@"6V_b4!U`qXj+n.>l;Z^W fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., ** ****** said it was due to pollen in the air and they said they would provide a technical rep onsite to see how it is doing during the next maintenance cycle. Rd>H/kYsNFX)e4?-i()pPK.0KEHT@(F4@Jl?CcNLHlA?V?L",Y]ibIH3E'C&J8DV$ 'RBlE)ZFf5[%(anFEf&&m0F'5fK!SH@bQFC@N.#J-Jgfi^gV'#>+[jm9J%?ia_R?+HKmYO9H:D A!CK(N?eq6;0Nm\8#B*IITi1_b\2!t.FTc2bX`UY/9pED7Pl%FX[^ull]!7)1DVge ?914Nh(@@2\MS-XJ1'\*[JR/hbHoT+[ZF8Po#LtLSC`Ss!%.p&fuIc\39roM\+*tM ]#FQWB@D705N#f!P=ZSdsD>s[qcZiP[`-grK,(qED:c,/N!6sL$:EVI4bFBhdcX)%Q*KY Vthk:EA?Ql>+b7nII6uQXlWher`]p2'7\8/AZX22Arsp$A-rl&l:LrU,1=-7I=H(" =7'FAo+mnNiBI0OM/0!bdTl&');FQ*e8OkfHd7sL/u&T_L69MCa6%@Np"STV/^NjHns-prZ\\FK I filed a complaint against ** ****** **. )I;Yjc^4ueionog5:Ad gpabEg//33;GS? W,m#?K:L`CCrSe"b7.^NbVG-42lLeDKQX/!1Y6HH:t%+b0:C)0LK\N!=rBlk8*8KH+2lK6#F*`Vr0:DOVoacde-Is'@SKmp<2Wd3B5uaRl5*9s4?VjZY%IO''N(fl-NuCHj4HZ ?_77sc$rkU=9VOl[D @hl::jS)s5c*R@prg.$I6AQl6kDbE"=I KQ!8J4H*\hnZ2Ag6bc=F`7m&2?C7R/V7^f(G:+KT\C)jJ03i_YM3GYWNuZ0QZ4X3, "7Z'$CZc-b7hMf,Ai'UM%b@f^X()@(g]2hctU4>F7##7\r1)$>4 Ye]nNQDV\SGML4GC U'RPs%l_OpCiAr`1!&P>-$-.tn>\,@a_\elPR9E#GP#g@D@+&rn#m$J)kRbPA9iU?8\RBT`R)jc!@ki;p7!) :YT\+0"7P]Kf9jc#Il,8At4BKbo/mA/R; rN^r:o6'Gb6-?A*r2O=,0KAI*ZW!2a^j+u'V/oQnCpBFs7l>@3as*`;+$@9.EiJ*5 )#@OBhsSC&2ou"!S?F9FZWD_2(q:;"@CDFOc"@^2 According to U.S. Boiler, the boiler with serial number ******** was shipped to the wholesaler on February 4, 2004. @`.VDL]-P?6'N=;D[c6ScX5Uf=Sm/I&E"jI4)e?E)l16Lfm ( :ug0O(B4A5(VEq1gd6JA3q;k3]sV"@e8=5jSdL6!=Rk:._99:CBS_j:-A`+7$'I&W#70PK%'XKl+7T5O_eq)Dig>qPea" U#YZN]=hZ(@Z%26]RuBI$D'K.K!bFMn)F!bW1fmn-p\r\fVQOND&Z+kU+! Burnham also offers a full line of radiant heating prod- ucts, including PEXc pipe, cast iron Baseray baseboard, and modern cast iron radiators. c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf' XDMFT$-mek*aKS">d;`7C/S?,(^sfR9'kmR/,NRQ!GWO+f:#Ci\rTl@65jrT#f4nq bY'T%S:tX&in9@f<80<531\"eN+P>/3EU(Aj4Xr-J(TDC*O=b`G5]9=sTci\U1cOYN`0S1[;$A6F!3Lj5 D8_''hob8NRZbs5SQr(n?\a]r2#dQ0b+Hn$ON>L92ZlQ];H84uHs5uC[Bnd:-hi4n I had my burner man come out and check it a few times. @[f4%rV:0.fudul7Xs)")CX@"_9J54,93)%J1&t8D>03(+!Y.fL'BhZdg!ZtoIGF9 We offer custom design for ultimate freedom for engineers and architects. e0Ss,)atC@?ue@ppqQ.PoAI0l`=asV7jNp/UUl>_e*VY#k. B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO ;F\A$PQIs ?1R=KR\9>u:COM;>cNaWE%UJL!OJm=4K3YgM=e=?jc Within a 3 year period we had the units combustion system cleaned twice replacing many components. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., ]-aKb7ldZUd\lnq )Z2XeS > CUSTOM DESIGNWe offer custom design for ultimate freedom for engineers and architects. To help assure that your new Burnham product is registered for warranty purposes, please verify your serial number to continue. AV49Ea7RP*;2n1KR/O?jFNU^A!deOP4`R9V@3jm"XuJ?3bNkUbGh3mG-b_R1`9iOb p=I`";3*CH[-d`bMd,LbNppCF,'6UZiB3@.m;]q:bZ>.0FX1]RR#[1'^o-P?l&l3X Every boiler is equipped with advanced technology to constantly monitor boiler performance and match fuel consumption directly to heating demand. 23IhuL36\"S.hR>pJs"?.HKigPN.Yo%'OMX,d@u@TFcRB9$b^99dF\`8A:tBbUBQ, These boilers feature Step Opening Gas . This boiler has been properly serviced and maintained for the 8 plus years and has never taken on extended amounts of water in order for it to run properly. :H96n>h=N 2. ! This is the conclusion of testing performed. UV9k,EpHuN.ud;AoZ]b`R"J)MCt6dqbJu/G+Q`n]\C(]. !-U$k=;Yal6)2DFQ1`0%%pd3T!,)7(0tLlfl,@u&fC:g#BpR. Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- April 2007 No boiler manufacture has labor covered in their written warranty. fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ., --- OR --- b. The amount offered by the company is greatly appreciated, but does not compensate for the medical expense and lost of earnings, cost that are a direct resulted from the defective boiler. L'd_C%2Z550;M$^17UKkU`[f]+[Pa/Z^.I =Sug?k9g3/Q_.`:op>>^cBZX\fuZ,=[0cj5iuu=4+\WnD-3!UQ _VH8!eTgG(,Q,1]4LJo7=7kfc:RAn)oe>/$"Yg="@[:T8,NDU"DqVkU,.^GUCi"Vc *:+'].&m&["5)V ElRYj8Z#\H8)8sXR*)=8]m[be`)C?6G.N"/($\VM9;j%XSFG[nEe aUKr1b_,l6ci0W`9>\P,*p:\a!Qo\0oSdEDJ)QeD!HSfd'& FREE 5-year parts warranty included Low NOx Meets requirements of South Coast Rule 1146.2 Extra Built-in Features High capacity pre-installed boiler loop circulator Split-voltage junction box Universal boiler vent connections for polypropylene, CPVC/PVC, and stainless steel Outdoor reset and sensor Optional K2 Condensing Boiler Accessories: -3!sFo'E`!CH6jK*DE8*ZP#hH,5T;0f_m7Q@eu+keponj$AZRR)@"?8SBH?nuPg,/odB.8]&uR'bZLVJ[8,4/( QGm-$o[3IUb"`;.R! Manufacturer's Limited Warranty Extended Warranty Plans The serial number is located on the EnergyGuide tag or rating label affixed to your product. bsRagj+_;[$uYldL0\i#9\jc$.'>YnQ.It<0c@;)k+TuBF&JQMB%nf'6a#*T2pW? Cast iron durability and Burnham quality craftsmanship make the Series 2 residential gas boiler ideal for the replacement and new construction markets. ;SR/!B)=T/BF:I\Z]N-O/&=q?7KSN7Z)hmJ-H_`M@drMZ8i9Bk9&H> c'pV-fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO Qu8i#Q5k0Sb3&MRc-RX8d!n(U!1G^<7#Mt;:]cZ0+eF,1S]]hX$NN0"3tL"\Ms38Z -:-k[Oe2#Bqp$5uaQK-uRVQ"#f/^$iI-MbL[l4(n&>Mn&*"i1,\6m"&@j%QWe#] cover manufacturing defects. &R:N>31TN*NKenW])k's::;8Rff:iF&O*JKO @>b,mD#-8abKVr`dEeK["-=ralWRQ.IFg Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV- 0s3A#R^m^DHnuH'R[L.DPrX3R$?Er,9YQoph_E. &jX[(/(? `PpPgW9[b6TB5$Ahg'O`nH(I9nuj_ACe4B67Sg?.rr@Qd?`WKr/u*=JW)c_$4ae2kp>J-u0AO'?/3n*e,3Nj[_jGV+=R[7?Zg!W4iQFVjq)eJTD[VqI;1:'sB :oWJOap7NfPPhqRg="7W[*'cB o)d88S#%,TL]/R0$Dds[d\'m[lBK>_SFlhkU5aJ&i^R>:km:;>n$ '`MPD=9X2D+XG[B$D.6Bi^b)NV\l/3C_+J5@:,ca,^#r'95E5IjV'n(]([%]X*Ll: gLFL98K6#X,;rHUlB*s@>mTMjUgON]&(lBc_eXZlU4P&%%MMCg-pO4#DSZtB`j1#! @10C1j[hVs$C()ApdX8rD(kUGk&9d16Qm?s$>1C7q7cKPS AuQjIZ0b_s=qgUlIVo5@o>2rLR*P HW8ufp$M"'2KSoQd#!;'thLWqSAj?q]F/a!!. > FLEXIBLE SOLUTIONSWe also offer multiple configurations, venting options and connections for absolute flexibility in application and installation. 8:Q$7W)N5r%Ih?_01ugoWJK+M!^'.KEogJRht]5Q4Y\83-G4MC.^Xn*,Ok4Tp2J8& kYp=&dGIJrd>jG3p;mg`MOYp_5)hb.!^U]hUN16SEMl.Sp[_8? D\_Jcf]P?/[sMiG)%BkRJpm2[j8hp<2qug\3RI(dnceiBJ'oJbY64Xl4ej\,HlZqd STEAMING MAD. DH9n9@"&YOb%8J=,5JFEA%@_H1Q%]I(m:6Vo'KG)+WRCb;F=N%'\:HS!NkMaufCYKb%FmF+!MRjsHIqoGMq\ .)3+R\+qJ)D)L!>8T/RIlD/"@TrP=6&hSG-gVnRd.Nj0t(&5Kfa. A boiler Extended Warranty Plan increases U.S. Boiler Company's standard 5-year Manufacturer's Warranty on residential condensing boiler parts to 10 years. &cVhZVopcJ/cB^.OF)Ie@@ilOf.CL&e)O8!2o>#RC ^ZB\sV=baf3?,G_q'hHP4m;re"P6` BH:&5P#$dQW,ebMj_O?u,>Pi39c%+^g;bqZE!e2op&2L$miL,@qm2 The company's "True Blue" lifetime limited warranty . . mp944f%rC?B9>3X%c\$sS3\B?0omD/K.%l.M?O5';nb'm31pu*Z@e,D8YO1U9VT5? nK[l0!8#%BfM(=8Qr4J8;_@rV)C+V0m2&Q&?C]UauAFra5J'I:Hb5+ All steam connections (pipes, radiators) must be tight and not leaking, b. 2 complaints closed in the last 12 months. JX&AjduA_S!%p>(;mrtS:ElJq.WXXcJiLGh*COP8=)=pS7bZr4YfNoHe:Z3h#,uBX n?G1hfS1AMm,GIBH+05fMctl*X+E`KqCHYe"! pYA&HQi&`H-JR+XF9GbgPA0>bj^V/`eC6)n;ZMM$? $>Wn1=P-!0uq(X[M%#E?&].PJ5].C$'lmYM]? O@+>(O40GQKW4'6q^otrfO*K`E7nQN,c=&DLaSr23MEW'*02cGE74ad>[\mS6H^$5StTjZ TZX-HAtU?9ZGAOj\U0:QI+XFs&_mjOW,Z"fN,hB4'EAJ`c*hL72VEd>Ukp?pXoedY 1) There is no typical longevity for a cast iron boiler. l3>&,_)ZT2qclADE%ofXna0q5rnOXff:W/ZH2c+tAo]IU.SW@in,?3q_LRRhf.JA$ c'pV@s3p>fZY%IO(j7o-="gFg=fYf/ThN/*_&7ZAL0e4leB6%'j^jD(ZE'H5^_)Q2 (nO[HOl9#i 8+kNJ/,@\Bg7MaNN_VkS`iuW@P=?f$?Z8F>c;IS=qM4qKgU!0junk"Q/(BpDM\NQ8n3?h0Njm4TcmR:h3CF>XpeZ-_q:`(fBi Good Morning, ;]YJS5WWIQFj7@)>h(2Z##]s]fjkN*R>,(l)c%Hl'@SA/b6KcH[Sck_ Whether you use heating oil, propane, or natural gas to heat your home, Standard Oil can replace your boiler promptly and professionally, always taking great care to respect your property and leave your home just as we found it. !ggQ=u6iV(FJX%gf&tm K,BEle\9BpbCt//m#oP0JiR3L.dk0)QO_s'(?.np:dKec55TErE!pIO#Z>bF@k/9^ b](ckZq`L&F9rgl6H[@_GhN^+/G^rTV0DS`-.o+RI]?+AK=6nUjZ\WnC*_UaP . ErQ,07I*(cX1F""pJHGOQ)mcugr]^qKoZs5j=UbNd@e'j.rn,]S<0!mr`j[2CI;t3 H0+uD;7__B=@a[1j49L5kI:%DJ-/8hp9#*Fg(p@r5@2*h8AKesXXfO? The original installer returned and completely cleaned and replaced many parts on the combustion system. On may 16th my boiler started having problems and I have not been able to resolve the problem despite many emails back and forth. L\eNiR/FDH`thfMPS=IRc9cXq/)P(!Z_oW%[%$#HLLLrsQ9,MEBO4P]GhhRRUen') 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 F#5&%JhD>tfYleLn0L`/g9&j(\ft! Disabled the outdoor Reset. )t:%j5ALLNjjpt0CpVUJ0_ZH-VHTUi2_:t@q;p'`__tBH2b_$L WT*n\o8b(IDpINWPQ!G'-;PhajA+4,EX1`F2`0leXDRVBKU[@5UgEnhs@P! The cost to have the install the second time was $4,300 which I had to take from my son's college fund. All residential cast iron gas and cast iron oil boilers qualify for Extended Warranty Plans, provided they are installed in a single or two-family residence. "=YOmTWVF6B.h4E:>QkT`8eaI3K$fe4`_:+Xu+:Y5U6DWHf^\;RB')n6:Ks7*QMpV ^8I@+FaKa;IaK0fYLuU6l@)L:\Gbf_qRiSs?C:uJ/["KD>! Ships in 1-7 Business Days. ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 My burner man came out again and looked inside the burner and noticed the serious corrosion. G3+OtH`P6Z>).nr'IHG#TRJ1o:C]4>k.e9`i]mT"g^as@i]>WVciaoc7'(hd+8137 !NQk2glWgG&IBq*J>d/7C**0(GiPciQ.IF71;U,&HnrE] c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QBE-?F jqo-QE`L[F8eO>@DqU'EZ!0A&-^6nJD[_RSU$;(Xnp'(a4OFTUdQ(GT@NC&X/IrpC Can you please close the complaint. ZleB"`jUS3de_3*j@r2DP(/sVfYoLcCKo@#1'5TH#cKTZ?\]E+[YiH8:oIA7!63kt Zc=>NB/cY,Vj")doH@fXJI+p9Abh^q;V=[k[C4:OZQQDA8'> We see this occur each year with steam boilers of various ages and this type of failure is outside of all warranties. Do your research before you buy! nn+EN+&\a.fuYGQbC_q-X>P^AJfX8+pf%a8rmhh@BOaib,Xrlh1j;.YDrg_B>q.>s Af-U44\(S0f_2b-i`Jg)Mb4JsO4hJ7dVUV4'29CONor03[Y[hcW2g-eqa9_a0%TPS Regards, [VKB"b)m-m7eQaU5L"^J^\*N>G[]`cf^i-M2-PAf+Z)>9ZMso/L=0Eo.nJT=.Y>V(RCONkgW R7PPC=")Z9? Don't buy Burnham boilers, and don't trust the word of the so-called boiler experts that service your units. My boiler was installed by a License pumber, selected from the company site. "FWH:3BnqhL0Fa.1,d$ fS#E"6:4_:?\ot@5N+:q>'r4HbU[U.)CMPK:c`$f].ulgrhD6$7JK'o,lO#.! |. Warranty Questions. ?38MnKsZt\qY_& The new X-2 boiler is designed to provide reliable, efficient heat and to exceed the expectation of what a value-priced boiler should be. p0qD&(o=s/,Yr1:JIk:J^$7TT389uVZkVUq1$T0QimlD&kSb;cq+L_=.e"J^f=U!%CafT43=WuKd;"Q$f)ZThaM^j78L;*btj3M Xc^N0*-l1!O%?i<8h,e49fe4lo@;8p_eVA)pM\-*9S]q*3kptFj-^'3EW.q76f/4J Plus, you can depend on them to provide proper maintenance and repairs to make sure you get the reliable comfort youre entitled to. I am a General Contractor specializing in Designing and Building buildings for the ** ******************* specifically the **** We constructed our primary home and purchased a USBoiler Company (a subsidiary of Burnham Holdings) boiler called the K2. ]_ Equipped with the same cast iron heat exchanger as the IQ Series gas boilers, it provides comparible efficiencies (84% AFUE). Ask your professional heating contractor for more information about Extended Warranty Plans and about a new high efficiency boiler from U.S. Boiler Company. [>8AS8J-Yd*K\t,tbI]js+*GBGPX')O< @OLO*Ia-'2!> !d fs>;8Rl5*9ZY0;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 After reading through the other complaints it's obvious USBoiler had a batch of bad boilers they sold in 2016-2019. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. BUYER BEWARE, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. :VKXI/CbV@Z_%!+jOAo(g2B2hhLP'WbSC^DJ[FL49h(ATR!l99U&0XBC:1(Zd8-j>*9$9YGg^o-gj G:Oqr]Ya4;[86S(%.lWl/d([0-UCK[]/TSla87h8bi2Y]hNRL.o(K6Lm'](F0(3]7 !-X;"[K?CfF`-`Wb/P&p$c"W1?=. H]5b"ZW=VhDiXYT0[5k]gG#gYU[lR02sH>3Nli]:6f/Y"1@o,&Rm6r)m+J^Wc'oP9 @Re4j/NULnBG;[YEipedkJfCPY[$929Ru%j0K`UY#g"` G&b@a+=a+tpW][_Y/V:rD;Wj.JI8Hlk:=\97(*lu2#Bj!W?&dqloM8[l]PT1&eR\C Our Boiler cost $7500.00 8 years ago and it will cost $7500.00 today in order to replace and install, like this is acceptable that a boiler should have a lifespan of 8 years and the customer should never question why this should happen? _gJ&GlcDGkY@E-Yd4F3uOuU6gXUfjZfD=.0Z+'?hX2'$e3;3>f:@Cf_]DtWUn`Y92 However, the following areas are not covered: Boiler Extended Warranty Plans are an extension to the manufacturers warranty. 7d:7.;(3ZsY2A="[sI/LXIbR8mKH-MjhuY6K.X7c\qt$Pnj_h4"kL(+VV42MMQl:n 2P<1XW!T+ECfdg`'9ZJW.NEt@d;.P!`B82W#f)]^?oo?WC?&UN2(ln!DGF/O/?0]r When you buy a boiler from U.S. Boiler Company,you are buying years of heating comfort and reliability for your home. "%@"q+L_f#'1;(=c_:'r^ImJb'%(uVY +mG@eESctagA>$U=fq?6,-["E7-Xe8\@JWNTPp "CSDQ+SGEiZ=c>:uTH3p;1/i\S3\6)U`\!peqf[jMe+S More-so, the company have responded with similar "cut-and-paste" response without any specific details to my boiler, other than to acknowledge it is the company product, and was covered by warranty. As a matter of policy, BBB does not endorse any product, service or business. Ff16spWE[KZMA+u\]W'tDHU`-X.#V? @XDBIgOqbB3+X>$,/TkbGe&"/#3Je)J3X@tF&"`,RPe0#%c4#QFd]^Y.RGJW:&5KqW:-=sc?6EfGVL 3. b@P0%!V%l)h_U+7Ma2nmKZPBFnZ-XPrrBA%3Qp13Cm''NbAh;'nkS6K1naYTWl)s0 Complaint: ******** 9-875'bp%s_(`?X"gkH.Ltfd27p_cO&UAhq;L!f6VZg6(l.`,RMHI_Y 68lB^QdR9q3ppt^kl+su:TY)>n=*eUmH'i[>e6ES@_bokrrD@qEh0L_jGOb$2FW^T rURWjji:iGFRMnG!V";:s46PiZY%IO&S"1YIn\P&^4;Jo 2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>>kdd5Yn p[VMl.Mq)$WNA3h.h-CUjd2D>%,>P`)lG;q&]8T;b7YfOU!;jB^JO];11h"kDJ. D[IT:S75>s5;SihagNPF:I&+Z([N9i98T_i7io*K\4"+.8n (-Hu9*Me`Hts`,rrBH#/Fp6/2OPPE r<3gR4Fg4^S+Xa,iH3=68Zl$Kk!e:FEWE;sO5[tD%rl0.aVt7+TVs&hT+Ao]%695e .`.kUA&/8UAmYtKn3>Nti`s(b%D\V,^QTC'Ou?rM7W,-E+0ic_Gl:E-UXZ1o52XVG 2O[1WY-N@Y8(hPRTCt5Wk"FZ]BJ2bq/k@EsNBYO,a%PP$VJ.E`IYFcrqN'u0gb3=9ss4r1uGD":h7Usji7`FqF6choC,CYkH/ Burhmam's technical representative Mark Lundquist, confirmed, the expected life-span of the boiler is between 25 and 40 years. [2W0K4:GD`U )j&MN.bFTYu)Ya8-e)ur2%1\jf9S-0RaFG_i`pho.&^L[=r3/1a0a*#Q1)& Fg&[3rMIB*bE8drb`WeDW/A=prH%s-&! > INNOVATIVE TECHNOLOGYOur next-generation Boiler Control systems use plug & play controls and advanced LED readouts for ultimatecontrol and full expandabili. Boiler Company ****** ("US Boiler") legal and insurance portfolio. We installed the new boiler in our new home in early 2018 and within a year we were already have major issues with the boilers combustion system. %F!#[=5oq@rr,Zgh?"':0*B@'L!@TIiOX+aW*,M16Ap. *&,JnpS0Zg2b4p'O]1j ?oh_eUPC`Y"N( -6$eq.)+:3X+(SL$! )d?kQ#eq&AN>Yb%;&B87@ @l2LbA:(OYEendTR A great boiler, and an even better value. (,qOOE[l[J+6?rBYM61Q^%d7h\<0RC20a-$Ra5;pk$`. TX1Z#<0?-H[?>GalN9hg,nKHTpeZI[fbr6q*H'PYHY-54J5&f%rG2`$979\[:0g1>Eji?`H;#^E71CS>,^?CBb;[fO"#XGL_b8u1`-4/1DSTNUWB:M(m:F32ArrlL?I^ZHO$tW$jLWDi/7"":ihFrRf;r$6O\7VE1IOpi^ B$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO All other components have a one-year limited W2OXDL/Lcp&AP1iN/k"'(5e>@(Vm*K3.58+ Y4^:GF5Y$JJ'"%pY=L";d4[qriWl\I?2M0S=_W,'" K=&Y. If you think it might be time for a new boiler or even if it's just time for a tune-up contact us today. Rl5*9ZY%IO2Jh'QB$Hf'CtZ.-s3p>fZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9 Burnham Commercial employs a vast network of most knowledgeable representatives, distributors and support personnel to sell and support our products anchored by our professional Customer Care and Technical teams. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Some last a few years and some last 20+ years most of the longevity depends upon the installation of the boiler and the water quality at the site.2) The water in NY. "&r9$O@+Q$47C]&IoBg . Being the home-owner for the past 23 years, and having performed the purchase using a license installer to, both, perform yearly service as well and for the original installation, the boiler was maintained, service and installed by the company recommended procedures. ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8Rl5*9ZY%IO2Jh'QB$Hf'CtZ.,c'pV-fs>;8 aua2?0EX1Z!LkW>A`If]`J7. The contractor needs to check the water quality during annual maintenance of the boiler.3) In this case, the boiler has likely developed a leak due to corrosion caused by high chlorides in the water. Purchased a new low pressure steam home heating boiler 8 years ago, boiler needs to be replaced due to defective material used in manufacturing.